1. Order Processing

Orders are normally prepared within 2–4 business days after payment has been successfully confirmed.

During holidays, promotional events, unusually high order volume, or other peak periods, processing may take up to 5 business days.

Processing time is separate from shipping transit time.

2. Estimated Delivery

For standard shipping to supported destinations in the United States, estimated transit time is generally 10–15 business days after dispatch.

Delivery estimates are not guaranteed arrival dates. Actual transit time may vary due to destination, carrier operations, customs procedures where applicable, weather, seasonal volume, or other transportation conditions.

3. Shipping Charges

Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.

4. Fulfillment and Shipping Origin

Depending on inventory availability, product location, and destination, orders may be fulfilled through our facilities or designated fulfillment partners.

The physical shipping origin may therefore differ from the business registration address.

5. Tracking

Once an order has been dispatched, available tracking information will normally be provided by email or through the applicable order tracking method.

Please allow a reasonable period after shipment for tracking activity to appear in the carrier's system.

6. Delayed Shipments

If tracking has not updated for an extended period or your shipment appears unusually delayed, contact service@bixzuv.com with your order number.

7. Lost or Missing Packages

If a shipment appears to be lost, contact us with your order number and available tracking information.

If tracking shows the parcel as delivered but it cannot be located, first check your mailbox, delivery area, reception desk, household members, neighbors, and any carrier notices.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If you discover an address error after placing an order, contact us promptly. Address changes cannot be guaranteed after fulfillment or shipment has begun.

9. Multiple Shipments

An order may occasionally be divided into more than one shipment because of product location or inventory availability. Separate tracking information may be provided where this occurs.

10. Shipping Contact

For shipping questions, contact service@bixzuv.com.