1. Return Period

Eligible products may be returned within 30 calendar days after confirmed delivery.

2. Return Eligibility

For a standard return, an item should generally:

• be unused and in its original condition;
• include its original parts and accessories;
• include original packaging where reasonably possible; and
• be accompanied by valid proof of purchase or relevant order information.

3. Requesting a Return

Before sending an item back, contact service@bixzuv.com.

Please provide your order number, the item you wish to return, the reason for the return, and photographs or videos where relevant.

4. Return Address

Please do not automatically send returns to our business registration address.

After the return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and instructions.

5. Return Shipping Costs

For preference-based returns, such as a change of mind or another reason not caused by a product or fulfillment problem, the customer is generally responsible for return shipping costs.

If an item is damaged, defective, incorrect, incomplete, or materially misdescribed because of a product or fulfillment issue, we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear additional costs resulting from that error.

6. Return Inspection

Returned products may be inspected after receipt to confirm that the applicable return requirements have been met.

7. Refund Processing

After an approved returned item has been received and inspected, an eligible refund is issued to the original payment method.

Refund processing generally takes 5–10 business days. Your bank or payment provider may require additional time before the refund appears in your account.

8. Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, incomplete, or materially different from the product description, contact us as soon as reasonably possible.

Please provide the order number and supporting photographs or videos where appropriate. After reviewing the circumstances, we will provide a reasonable solution such as a replacement, refund, or return arrangement.

9. Order Cancellation

If you wish to cancel an order, contact service@bixzuv.com promptly.

We will make a reasonable effort to process cancellation requests received before fulfillment begins. Cancellation cannot be guaranteed once fulfillment or shipment has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

10. Contact